When I stumbled across a Verizon Wireless security problem last year, their security team was the silver lining in what was otherwise a terrible experience.

(I was a bit disappointed that it took so long to find that team -- only found them through unrelated news stories asking the public to report any signs of infrastructure sabotage during a labor negotiation breakdown.)

They ultimately weren't able to help me, and I had to resort to other more drastic means to reach the right people.

It's really difficult and nerve-racking to have to deal with this type of run-around under the threat of possible prosecution.