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Did they pay for a year up front? I feel more information is needed.

Is this a renewal and they pay for a year at a time? If so how long past the renewal are they?

Or has a year gone by and they owe for the past year?

It's a month-to-month service, so they're asking for a refund on 12 billing cycles. The TOS is clear that there are no refunds for services rendered. I try to be as accommodating as possible, but this just seems absurd.

Can you check their usage stats? Were they using the service at all in the past 12 billing cycles?

If their site was up and having visitors, did it change at all in 12 months? Whats the traffic stats like?

Most importantly, is this money worth the risk of possibly losing customers if this guy is loud?

Yeah. I would try and compromise with them. Maybe offer some of their money back, but in this case the company doesn't owe them 12 months of refund because they forgot to cancel for a year.

Suggestions like yours make me wonder if I should be more of a nuisance, so people will compromise with my unreasonable demands.

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