When the producers of open source programs, scripts, and utilities spend some of their time, intelligence, and thought on this planet to produce something useful and give that product of their effort away for free, it gets seriously disenheartening to have someone else make a dumb comment, or create an issue out of anger which is unjustified due to the consumer of that product not having read either the documentation, or the source code they decided to use.

Other ways of pissing us off are asking a question which is obviously facepalm-inducingly stupid due to again not having read the documentation/code, or trying to use the product whilst simulataneously not having the first clue on what they're doing (which could be because they're new at coding or handling computer systems in general).

When a producer of Free Stuff gets the kind of bullcrap described above, it wears them down over time.

I have encountered this with my stuff - especially in comments on my blog. I do try to answer questions and be as helpful as possible, but there are some people out there who you just know can't be bothered to do some basic research, or read your helpful instructions, or are basically just too lazy to learn and only want to consume without thinking.

This is what wears people down. It's not just one crappy issue being raised on your stuff in Github, it's the accumulation of this cruft over time - like hundreds of straws piling up on your camel's back - eventually it'll break.