The transport industry is not well regulated in India. As a result, every other month prices go up. So much so that the cost has doubled for some routes. And Uber is poised to make a killing here. One example is how they charge 100 Rupees (about $2) as 'toll fee' for rides to the Airport. The interesting part is there is NO TOLL whatsoever if the cab is in and out within 10mins. Even if you exceed 10 mins, the actual charge is 65 rupees (around $1). Flat 100 Rupee charge is actually too steep when you consider that the entire ride cost you a mere 250 Rupees excluding the toll fee.

Repeated contact with customer support at Uber is like talking to a wall. Out of the 4 contacts I had with them, I got a response only once. They didn't respond even when I literally BEGGED them to. In a sense you feel helpless with these corporates with no-face and corportes that take their customers for granted. Even though I have 1200 Rupees ($20) worth of free rides with Uber, I have since switched to local competitors. I simply don't trust them. Esp in a country like India where they aren't and won't be held accountable for liabilities.

Free market / unregulated market won't do consumers any good. Uber solves a lot of pain points and is an excellent product-- but the Government needs to step in with newer but accommodating regulations-- perhaps an open API for ride sharing, and a standard ride-fare API, and such. I don't see that ever happening in India to be honest.