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> Who cares what people say?

I agree. For me, Facebook has become more of a utility. If asked the same questions I would probably answer in a similar way. I do not 'love' Facebook the way I 'love' other products but it has its uses.

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Exactly. It's a utility and for whatever that utility is, apparently the product is working fantastically.

I agree that it is a utility. However unlike water or electricity, Facebook is free service subsidized by advertisements. That's a pretty horrible business model because they have to extract value from their users by reducing their privacy, controlling their information and identity, and cluttering their communication channels with noise.

> That's a pretty horrible business model

It hasn't has yet proved to be an unsuccessful business model though.

Because their main costs are detached from their main revenue streams they have no way to accurately price how much a user costs them and how much value they provide. That's what makes it a horrible business model. How do you optimize what you can't accurately measure?

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