I am sure they will exchange it, but the key problem is the support system which requires me to speak to them in person to initiate the exchange process. The waiting time is never less than 35 minutes. I have a few dev devices and always have to go through this. There is no alternative system in place. And I always have to go through a lengthy process to even get the phone number. On Amazon I can do everything online in a number of ways and get called by their customer rep.