What keeps me off buying another Playstore device is Google's terrible customer support, especially before they can command such a premium price. I have an unresponsive Nexus 4. I cannot just send it in for warranty repair. In order to return it, I have to go through a list of steps on their website, then get on a phoneline on which they state I have to wait for 45 minute to get a customer rep. Often the line is interrupted. I haven't been able to get my number for two weeks now.

Eric Schmidt recently said in Germany that Amazon is their biggest competitor. For that to be true, they need to seriously up their support.