What I don't get is how they constantly counter-act the common rules on how to deal with trolls or stalkers. It really feels like they are bathing in the outrage, not interested in actually solving it. And that's one reason why I sadly don't feel any sympathy but rather understand the vocal (non socio-/psychopath) critics.
There is no fair discussion so I wish the media would simply stop with their help on filling the fire...
Disclaimer: Middle class white male who once got online death threats after banning a sociopath from a site of his. I discussed them privately, did not give any reaction to the freak apart from quickly banning the new accounts and where possible delete the verbal abuse. It took several weeks but ultimately it just got quite and we all live happily ever after.