Look, apologies for their behavior aren't enough.
I know they have good people in there, but the fact is that they are pulling us back. They couldn't get off their asses to work on IE 7 until Firefox became a credible threat.
This is the most compelling evidence that Microsoft always thinks about preserving the status-quo instead of advancing the state of the art. It's their decision and their company, but I'm not going to accept apologies for them lightly.
They want to change their image, then they should play nicer with their competition and with us. I don't know how they could do that, but off the top of my head ... why not open-source Silverlight to make it a true standard? But they won't do that since they need control. And round and round we go.