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I think it's pretty obvious that this isn't an "Uber attack" or some conspiracy, but the result of both companies racing to the bottom when it comes to driver compensation and benefits.
The problem is that Uber has always made it clear they're about efficiency and bottom line, whereas Lyft has tried to cultivate a 'community' feel. It stings more when your 'community' option turns out to be just the same as the 'money-grubbing' option.
Now Lyft is large enough that the facade is over, and it's clear that they're also just a business. But it feels like they lied to get ahead. I think that's where the frustration here is coming from.
It amazes me to see how much client promotion work Lyft is doing. It's clear that they're struggling to get people to ride with Lyft. Talking to Lyft drivers who driver for both services, it sounds like they're routinely getting more business with Uber (when they have both apps open).
http://losangeles.cbslocal.com/2014/09/02/uber-defends-slash...