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Theres not much Mixpanel can compete with anymore. You're too expensive for more than the most simple, low traffic setups and your support is terrible. I've emailed you several times after dealing with your support team and never heard back. I really don't see the point anymore.

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I understand you may be frustrated but would you mind emailing me at suhail@mixpanel.com? I'd like to look into why we missed picking up your email so we can fix a bigger issue we might have. We are really serious about our customer support so this really surprises me and likely surprises my support team.

I am really sorry that we messed up here.

I'm not sure why you experienced that but on my end I've received great support from the Mixpanel team. In fact I remember one case in particular where we were aliasing our users wrong and a team member there got on a call at 1am to resolve it.

Mixpanel is one of the few pieces of software I've been excited to pay for. Hate to see them get a bad rap.

It seems like there may be certain start-ups being targeted that aren't a perfect fit for the pricing structure. If you are B2B SaaS the price is well worth it.

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