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Comment by huhtenberg | Hacker News Reader

> They simply grew tired of the constant advertising inquiries from Yelp and what he dubs “blackmailing” and review manipulation. Sidenote: A judge recently ruled that Yelp has the power to manipulate reviews.

Hold on.

So let's say I run a highly-ranked software review website. I then proceed to "manipulate reviews" to force software developers advertise with me in exchange for not floating negative reviews to the top and not "filtering out" good ones.

Do I get Yelp's business model right? Ethics aside, how is this NOT the by-the-book racketeering?

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This is pretty much what the BBB does and probably what Angie's List does as well. It's an old business model for the review industry.

old business model counter-example: consumer reports

Do you have any evidence supporting your claims, contradicting what BBB and Angie's List say about how they operate?

BBB is well known for pay to play rules, https://en.wikipedia.org/wiki/Better_Business_Bureau#Critici.... They attempt to keep the image of the organization pristine by tamping down on the pay to play when it's aired out in public, but the fact that it's a ongoing problem at multiple offices for many years before anything is done shows just how much they care.

It's only speculation about Angie's List, which is why I said "probably." If you look at their business model, they get money from all sides -- consumers and businesses -- which leads to inherit conflicts of interest.

https://www.youtube.com/watch?v=Yo8kfV9kONw

On BBB, it's an easy Google search.

No, you don't get it right. Apart from trying to filter spam, Yelp doesn't "manipulate" reviews. The judge was saying that Yelp has the right to filter out reviews that it believes to be fake or spammy.

> Apart from trying to filter spam, Yelp doesn't "manipulate" reviews.

Many restaurants have claimed that yelp has offered to remove negative reviews in exchange for money. Some also suspect Yelp of writing those negative reviews.

Lots of people "claim" lots of things that aren't true. What proof do you have, other than unsubstantiated rumors?

You made a factual claim with out any supporting facts. I pointed out that your claim was not established fact. I am aware that "I'm only asking questions" can be used to cast unwarranted doubts, but in this case the accusers are reputable and numerous enough that I think we should not pretend they don't exist. For example:

http://www.eastbayexpress.com/oakland/yelp-and-the-business-...

http://www.forbes.com/sites/jimhandy/2012/08/16/think-yelp-i...

Also consider the ordering of the reviews - yelp can show them in whatever order they like, so you can be a "3.5" restaurant with a full first page of 1 and 2 star reviews, regardless of whether those reviews are newer or older or have been voted up or not.

The reviews on yelp have never been ordered by voting. They're not even ordered by time -- the order changes based on a variety of factors, such as your login status, who your friends are, etc.

That's why nobody takes these claims seriously. They don't hold up to even casual scrutiny, if you know anything about the site.

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