- gasp "Sometimes corporate-sponsored open-source developers have their corporate employers' interests at heart"
- gasp "Sometimes support people toe the party line instead of telling customers really what is going on"
- gasp "Sometimes marketing teams amp up new features to make them appear more important than they are"
and so on and so on. Good community managers help represent the community to their employers as well as helping to coordinate the community at large. Bad community managers exploit the community as a marketing and PR channel at the expense of honest communication within the community.