"I have found that my greatest frustrations with Twitter come not from people who are being nasty — though there are far too many of them — but from people who just misunderstand."

This is not different from life outside of Twitter (or Facebook or Instagram or The Internet for that matter). It's life. A fraction of people will always 'misunderstand'. The Internet has generally attracted open and eager people to the platforms it builds, but as things go more mainstream, you're going to get some 'normalcy'. The Internet population becomes the rest of the global population.