Thanks Tim. I'm definitely not innocent when it comes to making assumptions on the internet. I feel like we've all come to expect a certain standard and forget that companies spend massive resources to provide for those standards where a smaller company may not be able to match up.

Definitely surprised me that this came from a backer through. We get this kind of response relatively often from people who buy on our website, and from that vantage point they don't know it's only 4-5 people in a small office somewhere. But crowdfunding was meant to empower the underdog after all.

Glad you found it useful!