How it [really] feels to deal with customers

medium.com

1 point·idanb··4 comments

Thanks for sharing, Idan. It is very important to ask questions with an open mind. Seems like that person was making a lot of assumptions about what you're having to deal with. It's an easy trap to fall into, but it's an important lesson that we can all learn to try and avoid.

Thanks Tim. I'm definitely not innocent when it comes to making assumptions on the internet. I feel like we've all come to expect a certain standard and forget that companies spend massive resources to provide for those standards where a smaller company may not be able to match up.

Definitely surprised me that this came from a backer through. We get this kind of response relatively often from people who buy on our website, and from that vantage point they don't know it's only 4-5 people in a small office somewhere. But crowdfunding was meant to empower the underdog after all.

Glad you found it useful!

Not sure if you saw this go by on HN yesterday, but it's a great read, and I think it overlaps with your story: https://news.ycombinator.com/item?id=8149104

That's a pretty great breakdown. When it comes to the actual costs of KS and crowd funding we did ok. Profit isn't the big goal with that as much as getting exposure / marketing and proving the market.

I think we were a net positive overall, but not by a big margin or anything.

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