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Thats a pretty bold claim that Rackspace is the only solid choice. There are many other providers out there that provide better white glove service.

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Can you (honest question) itemize what's better white glove service? Because I want to take that list and act on it inside of Rackspace.

The only other 'white-glove' provider I've used was Voxrox (Which became Voxel, and then got bought out by Internap iirc) - They had amazing support up until they got bought out by Internap. It really boils down to getting extremely competent support on the first try every time and having 911's answered within seconds. It's a pretty amazing thing to be woken up at 2AM by your own monitoring, put in a 911 ticket, and literally get a actionable response in seconds.

The place I am at now has servers at Rackspace and we can't even get ticketing and other alerts to go through systems like PagerDuty from your own internal systems.

Ok; so since I'm in product manager mode:

* 911 style issues answered in seconds over phone or chat * Integration with our ticketing system with PagerDuty / other tools.

Question: Cloud Monitoring is now free for all customers - AFAIK (we use it) CM integrates well with PagerDuty (which cough I use a lot). Are you looking for ticketing responses into the PD API, or all monitoring/etc?

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