I have actually worked on the DCPS product as a former LM employee, so here's what I saw: there are two sides to the problem. The biggest problem is the number of stakeholders. Currently, each state has their own system to process disability cases, and each system has its own way of doing things. SSA & Lockheed are trying to consolidate these 50+ systems into one national system. Every state this product is rolled out in creates some new challenge to make it work the way the state's SSA office expects. Hopefully this new exec will have the power to make some decisions and say "no" once in awhile.

Lockheed has their own set of problems, mostly hinging on the contract they've signed with SSA. They are forced to hire a certain number of subs per their contract - hiring a percentage of subs is not unusual, but the level in this contract is very high. As such, the subs know they can force feed trash into LM. The resumes coming from the subs were complete bullshit. Things like "10 years of experience administering X", but then in the interview, you find out they know next to nothing. Especially bad with databases when you even try to ask them how to write a join. One meeting we had while I was still there was a "skills assessment" - from 1 to 10, how well do you know X? There was no negative to this meeting, we just wanted to know who knew what. The number of "10s" in that meeting was beyond belief.

So sure, Lockheed may not have a lot of experience here, but that problem is exacerbated by the stakeholders and the contractors they are forced to hire.