"indispensably useful tool" is way too strong. They find it a service that is hard, or at least usually undesirable, to do without.
I think we're reaching the limits of the English language with that one. I'd say it's hard for an outsider to determine how the majority of a billion people view a particular product.
Some use it simply because it's addictive. They don't want to use it, they don't enjoy using it, but they're eventually drawn back in after trying to quit. In this sense, it's "indispensably useful" in the way crack cocaine is indispensably useful.