Hacker News Reader

We use LiveChat[0], which even looks like that.

People go to the site, open live chat, ask questions and get real answers immediately.

If I understand correctly, this is livechat's model:

I need to ask if the Levi's store at Kanata has a Midnight black 514. To do so, I have to download Levi's app first, use the chat option (that integrates with live chat) and chat from there. The problem is I don't know when I will use the Levi's app again, maybe once more this year? I don't want an useless app to clog my phone.

Here's the RealTalk scenario:

I only have one app "RealTalk" that connects me to Levi's for jeans, Diesel for my shirts and J. crew for my sneakers.

Actually, it's not on the Levi app, it would be on the levi website. Where most people are already at if they have questions about the brand.

99% of retail businesses don't have live chat.

The implementation would be the same thing as this company. I don't understand how it's different.

100% of retail business don't have this this either.

Reply on news.ycombinator.com