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May I offer a free piece of advice? Hire a proofreader. There are so many grammar mistakes, like run-ons and sentence fragments, that it's a little hard to follow. It looks amateurish, and I think you've worked too hard to make people question your professionalism?

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Thanks for the advice, I'll get someone to proofread it however at this price I can assure you that we have to dedicate the majority of our budget to technicalities.

I understand! In the mean time, I opened ticket 464188 with some suggestions.

Changed to all your suggestions, thanks for all your help!

I'm glad you didn't charge OP for that advice.

I thought about it, but there's all the paperwork and the taxes and such, you know.

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