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> Of course, the IT team would probably hate being held visibly accountable like that. But hey, I guess that's why they are working in corporate IT as opposed to a well-known and successful cloud service provider.

Is your IT team compensated at the same level as well-known and successful cloud service providers? If not, why would you hold them to the same standard?

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Good point. Internal IT teams have a completely different set of incentives. Heroku's status timelines are important in keeping old customers as well as getting new ones. Internal IT doesn't really have that sales/retention problem, but they definitely have an "I might get fired if someone gets the wrong idea about an outage" problem.

Exactly.

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