I wish my company's IT team took their jobs as seriously and provided on-demand, easy-to-read timelines for service outages along with regular updates. That way anyone in the company can see at a glance how reliable the infrastructure is and how quickly issues are resolved.

Of course, the IT team would probably hate being held visibly accountable like that. But hey, I guess that's why they are working in corporate IT as opposed to a well-known and successful cloud service provider.