yes! a week ago I opened a support ticket because of a bug. 2 days later it was fixed. pretty amazing!
Responsive customer support is such a huge thing, and yet so few companies do it right.
Especially for something as crucial as email. I am probably still sticking with gmail for a while, but I can't imagine the horror of suddenly being locked out and not being able to get on the phone with anyone.
Probably because it's hard. Answering is easy, anyone can do it but making customers happy is way more difficult.
Yep. I recently filed a feature request and a bug report. Both were replied to and fixed within one or two days by one of their developers.