We recently moved back to using BT as an ISP with their Infinity 2 FTTC service and I have been
very pleasantly surprised, both with the installation (which was very quick and painless) and the resulting service.
It also looks like we might get full FTTP in the next year or so which will be even better.
Worth noting that we had BT as an ISP years ago and they were awful so I was reluctant to switch back - but the seem to be making significant investments in their network and their customer services - as well as some pretty good add on offerings like their sports channels.
What was most interesting is that Sky, he had bought the ISP we used to use (Be), were desperate to keep our business - they offered to reduce the 20Mbs connection we had to £8 a month...
So from what I can tell, the regulation of the BT-owned "last mile" seems to have created a market with real competition - which can only be good for consumers.