Just a tip, but maybe you should try to put public pressure on them. I had a case once when I got scammed for $1200 on Elance by a guy doing chargeback frauds, and Elance locked my account because I didnt had enough funds loaded to cover up the scam cost (they wanted to minus my balance by $1200 to cover chargeback, which I had no right to appeal to). I was locked out for a months, until I found a relatively popular blog post about Elance (over HN too, coincidentally), and an Elance representative who commented on it in comments. I replied to his comment and asked him why they did what they did to my account, and got account unlocked in less then a day. He probably figured out 1k$ bucks is less worth than negative publicity.