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I went from doing my taxes by hand to using TurboTax. The comparison is like night and day; I get a more complicated return done way faster using TurboTax than when I did things by hand.

The verbosity of TurboTax seems like a feature to me, not a bug, in that it pre-answers many obvious questions.

I don't enjoy using TurboTax because I don't enjoy doing my taxes no matter how good the software. But I certainly don't blame TurboTax for that.

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Oh FOR SURE. It's leaps and bounds better than paper forms... IRS says average time to prepare a 1040EZ(!) by hand is over 3.5 hours. Only ~5% of filers use paper forms anymore though.

Maybe "enjoy" is a high bar? But surely there's room for improvement.

Just used their web interface to file last minute today and it was actually amazing. I do think you're right about the confusing questions still, but the web version seems to have solved all of the form input problems and "correction" problems from last year.

(Of course, I'd much rather have what other developed countries have and make TurboTax obsolete.)

I used their website to file too, and thought it was a well-designed and easy-to-use web app.

I've never used their native application; maybe it has worse usability than the website?

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