Emphatically agreed. Like many a political scandal, this became a full-blown crisis not because of the original issue but because of how poorly Eich managed it. If Eich had -- like countless other public figures -- expressed a change in point of view on this issue, this would have blown over. As it stood, his recalcitrant stand on the issue was (and is) indefensible, the unwillingness to so much as discuss it was arrogant and the non-apology was patronizing -- but the inability to see how and why he was failing spoke to a much deeper incompetence. Eich is clearly not the stuff that CEOs are made of, and Mozilla as an organization is probably (ultimately) lucky to have figured that out so quickly.