Your logic is a bit weird.
Sendgrid just experienced this major embarrassment and are currently re-training their staff to avoid it again at all costs.
And you're going to move away from them now?
Sendgrid just experienced this major embarrassment and are currently re-training their staff to avoid it again at all costs.
And you're going to move away from them now?
For example, why should 1st level support have the ability to make major changes like this? It sounds like only 2nd level support, a smaller group of more highly trained support staff, should have the ability to do this. Does SendGrid have enough money/resources to split their team into 1st and 2nd level support? Would a larger company have those type of resources that would better protect my customers?
These are questions I will talk over with my team.
I mean, keep in mind that this is the same company that publicly crucified a female employee in order to stop a DDoS attack. Clearly there are some priorities out of whack there, and given the insecure nature of e-mail in the first place, I would never want to deal with a company that is so clearly unprofessional.