Ditto. At the AWS keynote today Andy Jassy, Senior Vice President, spoke of cost saving initiatives AWS has going with $200m already saved via automated notifications to customers to power down their inactive EC2 instances. Andy emphasized the importance of great customer service by AWS & helping customers cut costs. Use that as your leverage point in the discussions with your sales rep. Hope it works out for you!
I accidentally ran a spot instance for $70 an hour for two hours due to my less-then-smart configuration. They refunded me.
:)
That says a lot for their customer service. I know a lot of companies that would have had more of a "you break it, you buy it" style attitude. Good on them!
Me too, I accidentally ran some windows instances for like a month!
They want your business for the long term, not just to turn a quick buck.
Shouldn’t such cases be detected automatically? It would really help Amazon’s brand of being shroud.