I say this a lot: "You don't know what's customer support until you try Bloomberg's." It's surreal.

One year and a half ago I was involved in an important project which required niche data. I was creating so many help requests I got sent a real person for a couple of hours whenever I needed.

For comparison, this same project required even more data from Reuters and the replies from the support team were so bad things escalated quickly to top managers. It took some time but eventually we had a meeting with top managers from Reuters and then I finally got a real person for a couple of hours.