"move fast and break things" seems to apply to customer service too. is it legal? surely not, but given that our overall ad spend was much larger we didn't have the time/couldn't be bothered to chase FB. As some colleagues see this: "the bright side is that in the long run we have saved money, as we are no longer going to advertise with FB"

We thought of creating a post about this experience on our company's blog, but given that we are not a "tech focused" company, and this post wouldn't fit with our clients/blog readers interest, we decided not write about it.