I thought Square was supposed to be one of those "disruptive" startups. If they continue the status quo and don't try to improve their customer service then why should I use them?
Do they try to differentiate themselves via customer service?
Okay, that made me laugh. :)
They're also not a PayPal that's willing to provide buyer or seller protection. They just facilitate the transaction. The responsibility for verifying the transaction falls entirely on the vendor.