What do you suggest Square do? This is standard operating procedure for merchant account providers.
They're also not a PayPal that's willing to provide buyer or seller protection. They just facilitate the transaction. The responsibility for verifying the transaction falls entirely on the vendor.
Do they try to differentiate themselves via customer service?
Okay, that made me laugh. :)
He never mentions following up with them or how he took them up on their offer and what their response was.
> A Google search unearthed a number, but it was literally nothing but a recording, directing the listener to go to their web site.
> So to the website I went, sending them the following message through their web form
> When I came into work on Monday, one of the first things I did was to fill out their chargeback response form again
> I received none of the “updates throughout the process” that they promised
So, he's followed their rules, and used their channels of communications. Their response was an automated "we cannot divulge the reason for your account termination ... our decision is final."
Past articles from people who encountered the same problems have posted the response to challenging these to be "stop contacting us, your account is closed, our decision is final".