2) You're not being dramatic, you're being inaccurate. They were able to do this because you explicitly gave them authorization to do so when you signed up. If I give my car to a friend, and he drives it somewhere without telling me, I cannot claim the car stolen.
3) What's the incentive here? How could Amazon in any way profit by putting a bunch of illegal books online, having people buy them, and then refunding people the money for them? Best case: They break even and have a lot of bad-will amongst publishers and customers alike. Worst case, they have all that and loose money due to credit transaction fees.
4) The book is not "just gone". Amazon notified the boy to let him know that the book had been removed and his account reimbursed. You can claim inconvenience at having to spend another minute downloading a legal copy of 1984. You cannot, in good conscience, claim that minute is equal to the value of shipping you a free $10 book. Just as a baseline: A person making a $100k/year is still only netting 20¢/minute before taxes. If Amazon decided to do such a thing, it would be well beyond "the least they could do".