My business is ABSOLUTELY 'High Risk' I would assume dealing in exports - but I provided a lot of documentation showing and proving my legitimacy. This just really sucks - at least give me someone to speak with.
I don't deal with Square, but from a marketing and customer relations standpoint it seems they are dropping the ball on supporting their customers. Not that I can comment on your specific transaction issue, but from a customer support and answer perspective I searched some more last night and Square has a pretty significant number of complaints in forums about their lack of responsiveness and lack of a phone number. I dismiss some of them because every business gets unfounded complaints, but with the number Square is receiving on many similar issues it seems they need to address this issue.