Give me a break.
Give me a break.
How many times have you seen, on a support page or whatnot, a picture of a smiling call center guy with a headset? It's probably the most common usage of a stock photo.
But that isn't your support guy, in fact a lot of these places have the founders answering their own phones - so why pretend to be a big company when you are not?
I think we are limiting ourselves here in how stock photography can be used.
I agree that it's lazy and makes a bad impression for hackers, though I doubt 99% of normal people would notice or care.
You're talking about what is the case. He's talking about perception. If your site has any of the same signals of an illegitimate site, then you're in trouble. He has no reason to give you the benefit of the doubt and spend enough time poking around your site to convince him that you're legit.