"4. Some of the biggest companies in the world have security that is only as good as a minimum-wage phone support worker who has the power to reset your account. And they have valid business reasons for giving them this power."
"4. Some of the biggest companies in the world have security that is only as good as a minimum-wage phone support worker who has the power to reset your account. And they have valid business reasons for giving them this power."
E.g., "No problem, I can reset your password! The system will automatically contact your registered phone number and email address -- if you confirm both, it resets now, and if you can't, it will send the reset to your new email 3 days from now."
I can't think of the last time I was completely cut off from both phone and email for more than 3 days. Can you? I travel around the world regularly enough (I was in Malaysia in November; I'll be in Rwanda in March), but never with breaks in connectivity lasting more than 3 days.
I don't go wandering into the wilderness for more than a day trip, admittedly... but I'm also pretty sure most other people don't do that regularly, either.