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To be fair - they were very quick at responding and asked questions about my disclosure.

The security team is very responsive but for normal users there is no way to communicate with Google.

This seems like a business opportunity -- come up with a steady stream of "security issues," then use the resulting access to provide paid customer service for GOOG.

You can get great paid GOOGLE customer service if you just sign up for Google Apps.

I did sign up. My customer service experience was robotic at best and didn't help me. I canceled the account.

Well, it takes me approx. 1 minute to have a MS rep chatting with me when I have problems. Even when paying Google, it's impossible to get answers quick. And often the answers are just templates until you have bothered them enough to give you an actual reply.

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