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Comment by slazaro | Hacker News Reader

The worst thing about things like this happening is the feeling of helplessness when you can't reach anyone in the company or when they just say "it's not a problem".

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Or the company shill shows up and burns through four HN accounts trying to spread FUD.

https://news.ycombinator.com/threads?id=ritikk

https://news.ycombinator.com/threads?id=ritikk2

https://news.ycombinator.com/threads?id=ritikk3

https://news.ycombinator.com/threads?id=ritikk4

(Should I add the 5th link or wait for him to create that ID as well?)

The 5th has now also been created:

https://news.ycombinator.com/threads?id=ritikk5

If they work for Google, I wish they'd say so in their HN profile, or a comment. And if they don't, they should probably clear that up, too.

I'd say this is massive if "ritikk" is actually employed by Google. Would be interesting to trace their IP addresses?

What does "FUD" mean and how is it relevant here?

Fear, Uncertainty, and Doubt.

http://lmgtfy.com/?q=FUD

Maybe create it instead of him, it might stop him in his tracks.

To be fair - they were very quick at responding and asked questions about my disclosure.

The security team is very responsive but for normal users there is no way to communicate with Google.

This seems like a business opportunity -- come up with a steady stream of "security issues," then use the resulting access to provide paid customer service for GOOG.

You can get great paid GOOGLE customer service if you just sign up for Google Apps.

I did sign up. My customer service experience was robotic at best and didn't help me. I canceled the account.

Well, it takes me approx. 1 minute to have a MS rep chatting with me when I have problems. Even when paying Google, it's impossible to get answers quick. And often the answers are just templates until you have bothered them enough to give you an actual reply.

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