1. Person ringing up your items would ask you if you wanted to subscribe to magazines for free but they never told you it was actually for 6 months before they start charging you.
2. Selling older TV models and other stuff when they could get away with that. Most laptops were semi-new but otherwise I would never go to BB to buy (for example) a refrigerator because the people there don't know shit about it and are probably trying to sell me last year's model at this year's prices.
3. Geek Squad is terrible and I don't want to look it up but I'm betting there are hundreds of, "please don't reformat my laptop HD" stories where they end up doing it anyways.
4. UPSELLING ME ON EXTENDED WARRANTIES... for a USB cable (while back but just replace it now with HDMI cable) that I had to buy because I needed it immediately.
So I can either get something on Amazon, maybe lookup reviews from another site, and then click buy and get it within 2-3 days, _OR_ I can go through with the above. Yeah, No thanks. That's why you lose customers Best Buy, not just because of online. Your stores are run like shit and then you treat most of your customers like shit.