Anecdotally, most people can't really differentiate between what really needs to get done, and what their specific tools do. They might not have the sophistication to be able to abstract "word processor" from "MS Word". To them, they don't do "word processing", they fire up Word and write. (And indeed, some people are so confused that they say things like they'll 'load up Windows to write my paper'.)

The more bespoke the tooling, the more this tends to be true. For example, in areas like project management, which is not an inherently technical discipline, you have good project managers clinging to old tools for dear life because they were really hard to learn, they do the job, and the benefit of new tools just isn't that great (which is especially true of over-promising and under-delivering tools). Yes, practitioners use sophisticated tools, but I think they would be hard pressed to really abstract away what MS Project does for them.