Re. failed laptops: I had to take my last MBP in for repair something like 8 times in 6 months. Totally unacceptable. Most of the time it was for something they botched during the last repair. However, Apple gave me store credit for the purchase price of the laptop and then some, so I'm happy. I do beat the shit out of my laptops, so I'm sure someone who was more gentle would have better luck.