3 parties in that statement.

1) the people writing this, who did all the hard work

2) the system admin, hired by party 3 -

3) the people that should do the paying.

1 Has the right to whine at the expense of 3 not paying 2. To me, in that statement, that's what they're doing. They aren't saying 2 is the guilty party, just saying that the method is not one they appreciate, since the people suffering from party 2's actions are party 1.