That secretary is facilitating the erosion of our personal privacy and liberty by logistically supporting the people who are doing the actual dirty work, and now, she knows it. At this point, her choice is "Continue supporting people doing bad things and carry the stain that comes with it" or "Stop associating with people who are doing bad things".
Persons who engage or support the kind of behavior that the NSA is engaged in are untrustworthy and should be treated as such. You don't have to be the actual guy tapping data lines to be complicit. Shoving it off of "the employees" and onto "the NSA" is a copout.