bt have also tried to charge me ~200 to install a phone line I didnt agree to (I had already got the line installed by virgin, for free).
My experiences with telcos are the lowest of the low, I dont understand how some company hasnt gone into the market, treated their customers fairly, and wiped the floor with the competition.
Any small company will be priced out of business by the big telco companies. It's a pseudo-monopoly, where a small group of huge organizations have an implicit agreement which maximizes profit for all of them, and keeps everyone else out of the running... (Actually, it kind of reminds me of the two-party political system in the US)
It's amazing. You ask about some obscure technical issue, and he digs in and fixes it. On the spot. The guy who answered the phone!
They charge about 5 pounds a month more than the big guys, which is more than worth it. I hope that more companies like this will start springing up in other areas.
I have to say I have little to complain about when I went with virgin, which was ~£15 for unlimited downloads. the difference between 20GB and unlimited is quite a lot for me, even if I almost never used 20GB.