Thanks.
Not only do law firms have trouble collecting 100% of billed, they aren't able to bill 100% of their standard rates. [0]
The same partner that made the talking/billing comment believes that part of the problem is the amount of time between receiving the service and paying for the service.
Our legal billing API should help fix that problem, too.
[0] See page 6 (pdf) http://ar.thomsonreuters.com/_files/pdf/2013ReportLegalIndus...