FWIW, I don't think you come across this way at all. Also, I think there is value to your product from the point of view of lawyers as well. At large law firms, realization hovers around 85% (i.e. they collect $0.85 for every dollar billed). Clients who are better informed about what they're getting billed for and who have more trust in their bills are probably less likely to just arbitrarily not pay part of it.