Nope ... when I read the post, I read that he'd declared himself to be an enemy of a large group of minimum-wage, overworked employees of a company who's executives are simply maximizing profit. I'd be willing to bet they calculate how many people will be angry enough to quit flying and account for this churn in their projections.

These people have a high turn-over rate and absolutely no incentive to go beyond the company policy. My point was that "the best way to win is to not play the game".

EDIT: As I thought about this, I realized we're a bit insulated from the problem, but consider this scenario:

"I tried to call SnapChat the other day to have them delete an embarrassing photo before it got to the recipient - Can you believe there's a company without a phone number? THEY'RE MY NUMBER ONE ENEMY!"