I call that thing bullshit.
"Our analysis indicates that TCP is unwieldy and inappropriate for MMORPGs" yet World of Warcraft, Lineage I/II, Guild Wars, Ragnarok Online, Anarchy Online, Mabinogi all use TCP. Extremly successful. I using UDP would have help making World of Warcraft better they would have done it years ago. But they all probably have no idea right?